The NHS can fairly be described as ‘good in parts’, it’s the ultimate organisational Curate’s Egg, Some bits of it and some of its staff are excellent and praiseworthy, whilst other parts of the NHS and its staff are truly awful.
Those of us who use the NHS or who have friends and relatives who do so have the misfortune to have to encounter bad organisation, long waits for treatment, badly deployed staff and other resources, customer service that is so bad that it would embarrass a Soviet shopworker and waste, lots and lots of waste. As for staff there’s obviously some brilliant ones, like my specialist diabetes nurse, but there are also staff who are obviously in healthcare for the money and are too often bereft of any caring attitudes to their customers.
The public as is often the case with nationalised industries such as the National Health Service often get poor service from them. You don’t have to look hard either on here or elsewhere to find horror stories about poor treatment from the NHS. You might even talk to someone who has had to use NHS maternity facilities which one report from the Care Quality Commission contained the worrying information that about 60% of NHS maternity facilities were ‘not safe’. The vast majority of people I encounter have got their own NHS horror story, it might be a minor one about an inconvenience or it might be something that had life changing or life threatening results.
But it’s not just us ‘civilians’ that get less than adequate treatment from the NHS. The NHS, apparently according to one claim I’ve seen, treats its retired medical staff just as shit as it treats the rest of us.
The screen shot below was being punted around by a supporter of the NHS who believes that the problem outlined below was caused by a ‘lack of funding’ for the NHS. However some of don’t believe that. This cock up is clearly down to appallingly bad management. Why, for example, isn’t money being diverted from less clinically important things towards keeping operating theatres and diagnostic suites open 24/7? Why are doctors having to make ‘battlefield type’ triage decisions on who to treat next and thereby choosing the patient who is young and with children. The reason for both of these situations is bad management. You could pour the whole GDP of the United Kingdom into the NHS and it would still be awful because the way it is managed is awful.
If this is an accurate example of how the NHS treats those who once worked for the NHS, are cooperative with staff and knowledgable about their medical condition, then just how badly are the NHS treating the rest of us? Britons deserve better for our horrendous taxation levels than that what the NHS gives us. I believe that there should be universal healthcare for a nation’s citizens (and only for that nations citizens) but such a system would need to be safer, more responsive to the needs of the ultimate customer and far far better managed and make better use of resources than the NHS does.
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I am in rural Somerset. We have a GP surgery with 2 full time and several part-time GPs + nurses + a paramedic or two. Their service is outstanding – I might not see a GP but I see someone within 24 hours and, as far as I can tell, there is always a GP in the background to give support.
Over last weekend I had weird symptoms in one eye. Monday afternoon I went to our A&E, triage within 10 minutes, medical check + CT scan within the next hour. Once the “system” was convinced that it was an opthalmic situation (they hadn’t believed my description!), along the corridor, more tests and checks in very quick succession and the diagnosis, at 17:30, was “detached retina”. “Come back for 09:30 tomorrow, we will prep you and Mr Xxxx will operate. You will be home for lunchtime.” The Optalmology diagnostic team didn’t put me in the theatre appointments system, if only because that person had gone home by then.
And that’s what happened.
Postcode lottery?
Oh, and I’m 70+.
RE postcode lottery I think that you’ve hit the nail on the head. Some areas seem to have better NHS management than other places do. Also better staff and maybe management who target resources into clinical stuff rather than management empire building.
As I said some staff and some sectors of the NHS can be absolutely brilliant but others less so.
I would hope that a ‘retired GP’ would have been able to spell. Punctuation’s not up to much either.